Krishi Amrit · Customer Care
Your trust matters to us. We take great care in crafting and shipping every pouch of Krishi Amrit jaggery. Please review our policy for damaged products, missing items, replacements and eligible refunds.
Since our jaggery products are natural food items, we generally do not accept returns or refunds once an order is confirmed. However, if your order arrives damaged or an item is missing, please contact our support team within 48 hours of delivery so we can review the issue and assist you.
If your order arrives damaged, notify us within 48 hours of delivery by emailing:
Please attach the following:
After verification, we will provide a free replacement or another suitable resolution. Our team aims to respond within 24–48 hours.
If an item is missing from your order, please report it within 48 hours of delivery by emailing:
Include these details:
Once the issue is verified, we will ship the missing item at no additional charge. Our team aims to respond within 24–48 hours.
Refunds are considered only when a replacement is not possible and the verified case meets our eligibility criteria for damage or an order error.
Refund processing time may also depend on your bank or payment provider.
Food items are non-returnable once opened due to hygiene and food-safety considerations.
We do not accept routine returns of natural or perishable products. If an order arrives damaged or contains an error, contact us within the specified claim window for assistance.
Slight variations in the colour or texture of our jaggery may occur naturally because our products are made without preservatives. Such variations alone are not considered defects.
Orders cannot be cancelled or modified after one hour from the time of placement, as we prepare and dispatch fresh products quickly.
Please carefully verify your shipping address, phone number and other contact details before confirming your order. Incorrect or incomplete information may result in delivery failure.
Delivery may be delayed due to courier issues, festivals, natural calamities or other circumstances beyond our control. We will do our best to coordinate with the delivery partner and support you.
An unboxing video is strongly recommended for claims involving damaged or missing items. Please retain the original packaging and relevant evidence until your claim has been reviewed.
Our team is here to help with damaged products, missing items, replacement requests and eligible refund queries.
Email: krishiamritorg@gmail.com
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