Privacy Policy

1. Information We Collect

Depending on how you use our website, we may collect the following categories of information:

• Contact information: your name, email address, phone number, and delivery or billing address.
• Order information: products purchased, order number, order history, delivery details, and related support communications.
• Payment information: payment status, transaction reference, and related details provided by the payment service. Payment card or banking details may be processed directly by the relevant payment provider.
• Communications: information you provide when contacting us about an order, damaged product, missing item, refund, or other enquiry.
• Technical information: information such as browser type, device information, IP address, and website usage data where collected by our hosting, security, analytics, or related services.

2. How We Use Your Information

We may use relevant information to:

• Process, confirm, pack, and deliver your orders.
• Send order confirmations and essential order updates.
• Respond to customer service enquiries and product complaints.
• Review claims relating to damaged products or missing items.
• Process eligible refunds or replacements.
• Maintain website security and prevent fraud or misuse.
• Meet applicable legal, accounting, tax, and regulatory obligations.
• Improve our website, products, and customer experience.
• Send promotional communications where permitted by law and, where required, with your consent. You may opt out of marketing messages.

3. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support essential website functions, remember preferences, help secure the website, and understand website performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, or other website functions. Any non-essential cookies that require consent will be handled in accordance with applicable requirements.

4. When We Share Information

We do not sell your personal information as part of our ordinary business. We may share relevant information with service providers when needed to operate our website and fulfil your requests, such as:

• Courier and logistics partners for order delivery.
• Payment providers to process transactions and refunds.
• Website hosting, maintenance, security, and technical support providers.
• Analytics or communication providers, where used.
• Government authorities, regulators, or other parties where disclosure is required by law or necessary to protect legal rights.

Service providers may process information under their own terms and applicable privacy obligations. We aim to share only the information reasonably needed for the relevant purpose.

5. Payments and Third-Party Websites

Payments may be handled by third-party payment providers. Their systems may collect and process payment details under their own privacy policies and security practices. We encourage you to review the applicable provider's terms when making a payment.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of websites that we do not operate.

6. Data Storage and Security

We take reasonable measures intended to protect personal information against unauthorised access, disclosure, alteration, or loss. However, no website, online service, or electronic transmission can be guaranteed to be completely secure.

Please use secure devices and avoid sharing sensitive payment information through ordinary email or customer support messages.

7. How Long We Keep Information

We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, including order fulfilment, customer support, dispute resolution, accounting, and legal compliance. Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

8. Your Privacy Choices and Rights

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, withdraw consent where processing is based on consent, or raise a privacy-related concern.

To make a request, contact us using the email address below. We may need to verify your identity before responding. Certain information may need to be retained where required by law or necessary to complete an order or resolve a dispute.

9. Children's Privacy

Our website is intended for a general audience and is not designed to knowingly collect personal information from children in circumstances where parental consent is required. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, or legal requirements. The updated version will be published on this page. Please review this page periodically for changes.